Terms

The price we give you for a changeover clean is based on what you tell us about the property — the number of beds and bathrooms. It includes linen and consumables. There is no VAT to add.

If the property is materially different from what was described, we will tell you before we start, not afterwards. That means: significantly more rooms than quoted, heavy soiling, damage, hoarding, or building work. You will get a revised price and can decide what to do. We would rather have an awkward phone call at the door than a surprise on the invoice.

End of tenancy, office and commercial cleaning are quoted individually.

We need to be able to get in, and we need working power and water. If we cannot get access at the agreed time and it is not our doing, we may have to charge for the visit — but we will always try to reach you first.

Where you give us a key or a key safe code, we keep it securely and only use it for the work agreed.

You will hear it from us first, not when we fail to arrive. That is the whole promise, and it is the one thing we ask to be judged on.

Tell us within 48 hours and we will come back and put it right at no charge. The photographs we take mean we can both see what happened rather than argue about it.

Please give us as much notice as you can. We will confirm our current cancellation terms in writing when you book. *(To be confirmed — Q39.)*

We carry public liability insurance and will send you the certificate on request.

Accidents are rare but not impossible. If we damage something, tell us and we will sort it out. We do not exclude liability for death or personal injury caused by our negligence, or for anything else the law does not allow us to exclude.