Office and commercial cleaning

Yes. Early mornings, evenings and weekends are normal for commercial work and we will agree the window with you.

We carry public liability insurance and will send you the certificate on request.

Yes. A month is usually enough for you to see whether the standard holds, which is the only question that matters.

We can. Some clients prefer to buy their own; we will price it either way and tell you which works out better.

Built into the specification and scheduled, so they happen on a date rather than when someone remembers.

One named contact, and we tell you what we are doing about it the same day.

Because the two things that set the price — how long the building actually takes, and how it is laid out — are the two things nobody can see down a phone. We will give you the shape of it on the call and a real figure in writing after a look round. A quote on a building nobody has walked is either loss-making or uncompetitive, and neither of those holds for twelve months.

It is a walk round the whole building, including the parts people forget: the stairwell, the bin store, the cleaner's cupboard. What helps most is having whoever knows the practical answers in the room — what time the building empties, who else is in it, where the waste goes, and how we would get in out of hours. One conversation with the right person saves a second visit.

Daily is for buildings where the washrooms and bins cannot be visibly behind at any point: high footfall, or visitors every day. Three times a week suits most small offices, and it is worth choosing the days rather than accepting them — Monday, Wednesday and Friday means the weekend is never more than a working day away from a clean. Weekly suits a quiet office, as long as you accept that bins and washroom consumables are yours between visits. If you are buying more than you need, we will say so at the site visit.

This is the real argument for a written specification: cover is a person following the same list to the same standard, not a stranger guessing what the last one did. Ask any cleaner that question — it is the one that separates a contract from an arrangement.

Yes, where you want us to, and it is the normal arrangement for out-of-hours work. Keys and codes are kept securely and used only for the work agreed. If you would rather let us in yourselves, we will agree a window and keep to it.

External and high-level window cleaning, anything needing access equipment, after-builders work, and deep cleaning of carpets and upholstery. That is not us being awkward — they are separate jobs with separate kit, and burying them in a weekly rate is how they end up not being done. Each is quoted on its own, and each costs less scheduled onto a visit we are already making.

Carpets are done as scheduled work rather than as part of the weekly visit. It starts at £39 a room, with a £115 minimum for a visit on its own, and comes in lower booked alongside a contract visit because we are already there. Hard floors are washed every visit as standard; a floor that needs stripping and resealing is a specialist job and we will tell you so rather than take it on.

Yes, and it is priced separately from the contract. A builders' clean is a different job: plaster dust travels, it needs a second pass, and it cannot start until the trades are genuinely finished. We would far rather do it before the contract begins than have your first month of cleaning judged on somebody else's dust.

Not quietly. If the work changes — another floor, an extra day, a meeting room that now needs turning round — we reprice that piece and tell you the figure before it appears on an invoice. The price confirmed with you in writing is the one that applies until we have agreed a different one with you.