Carpet and upholstery cleaning

No, and anyone who promises otherwise is guessing. Some dyes, bleach marks and old pet damage are permanent. We will tell you before we start rather than after.

Usually a few hours with reasonable ventilation. Rooms are walkable the same day.

Almost always. Cleaning a room of carpet costs a fraction of replacing it, and at the end of a tenancy it is often the difference between a deduction and none.

Yes, with a £115 minimum for the visit — that covers up to two rooms plus the stairs. It works out cheaper alongside a tenancy or commercial clean, because we are already at the property.

Because £20 a room does not cover getting a machine to the door and doing the job properly. Our minimum visit is £115 and it includes the stairs. If price is the only thing that matters, take the £20 quote — we would rather be straight with you than win it and cut corners.

Yes, on request. Useful for serviced accommodation and student lets in particular.

Hot water extraction pre-treats the pile, works the solution down to the base of the fibre, then rinses and vacuums it back out with the soil in it. A bonnet or dry clean spins an absorbent pad across the surface — faster, drier, and fine on an office floor between deep cleans, but it takes off what you can see and leaves what you cannot. At the end of a tenancy the carpet has to come up clean rather than look clean on the day, so we extract.

We move what is safe and practical — sofas, chairs, coffee tables — and put it back afterwards. We do not move beds that are made up, anything still plugged in, or anything too heavy to move safely. An empty property is quicker and cheaper, which is one more reason to do the carpets at the end of a tenancy rather than in the middle of one, and we will tell you what to keep off the floor until it is dry, because metal feet mark a damp carpet.

Before, and once the property is empty. Carpets go in last on the day of the clean, so book the clean and the carpets together and the whole property is finished in one visit. If the check-out inspection is the next morning, a morning slot gives the floors the rest of the day and the night to dry.

That is wicking. A spill that soaked through to the underlay gets drawn back up the fibre as the carpet dries, so the mark reappears from underneath days after everything looked fine. It is usually the sign of a carpet left too wet, which is exactly what extraction is meant to avoid. If it happens on one of ours, ring us — a wicked spot can normally be re-treated.

On a rental, usually. It does not make a carpet stain-proof; it slows a spill soaking in, which buys whoever is standing there the minutes to blot it before it becomes a mark on a check-out report. It is £35 a room and it goes on while the machine is already at the property, so it never costs a second visit.

Yes, but not at the in-situ price and not without knowing what it is. Wool, viscose, silk and hand-knotted rugs are cleaned off site at a plant, which means collecting it and bringing it back, and viscose in particular marks badly if it is treated like a synthetic. Tell us what the rug is made of when you ring and we will price the right job, rather than quote the cheap one and change our mind at the door.

General dog smell and surface odour, usually yes. Urine that has gone through the carpet into the underlay and the floorboards is a different problem — cleaning the carpet takes the smell away for a week and it returns as soon as the room warms up, because the source is underneath it. We will tell you which one you have before we start, and if it is the second, the fix is lifting the affected underlay rather than cleaning harder.