Guides
The things worth knowing
Written to be genuinely useful, including where the honest answer is that you don't need to pay anyone. If a guide only ever pointed at our own services it wouldn't be worth reading.
8 minute read
The end of tenancy cleaning checklist
Everything an inventory clerk checks, room by room. Use it, print it, or hand it to whoever is doing the clean.
Tenants moving out, landlords preparing a property, and agents managing a check-out.
6 minute read
The Airbnb changeover checklist
What to check between guests, what to check monthly, and the small things that cause bad reviews.
Hosts, co-hosts and serviced accommodation operators running their own changeovers or briefing a cleaner.
11 minute read
Deposit deductions for cleaning
What can be taken, what cannot, and what actually happens if you disagree. Written from the scheme rules and the published figures rather than from what everybody says.
Tenants who have been told money is coming out of their deposit for cleaning, and landlords who want a deduction that will survive being challenged.
9 minute read
Airbnb changeover cleaning prices explained
How the figure is built, what sits outside it, and where a website has to stop and a phone call has to start. Our own card, not a survey of the market.
Hosts, co-hosts and serviced accommodation operators comparing changeover quotes, or working out what to set as a cleaning fee.
10 minute read
Why cleaning quotes vary so much
Two quotes for the same flat, three times apart, and neither document says which job it is. What causes that, what you are entitled to be told, and the questions that make two numbers comparable.
Anyone holding more than one cleaning quote and trying to work out which is the real one — tenants, landlords, agents and office managers.
12 minute read
Office cleaning contracts: how pricing actually works
Three proposals, three different shapes, and no way to line them up. What a specification should actually contain, what sits on every hour, and the obligation that arrives with a change of contractor.
Office and facilities managers comparing cleaning proposals, and anyone about to change contractor.
11 minute read
Linen for short lets: own it, hire it, or ask guests to bring it
If you run one or two flats with a working washer-dryer, own your linen and do not buy stock from us. We sell it, and at your size you do not need it. Here is everything that decides the answer, including the parts that cost us the sale.
Hosts, co-hosts and serviced accommodation operators deciding who owns the sheets and who washes them.
9 minute read
How long should an Airbnb changeover actually take?
We will not tell you how long your changeover takes, because nobody has published a figure we could stand behind and we are not going to invent one. Here is what we found instead, and what to ask for in its place.
Hosts and co-hosts working out whether a turnaround window is realistic, or whether a quote is fair.